Medical Plan
BlueCross BlueShield of New Mexico (BCBS)
- Website: BlueCross BlueShield of New Mexico
- Phone Numbers:
- Toll-free: 1 (888) 371-1928
- Nurseline: 1 (800) 973-6329
- Provider Directory: BlueCross BlueShield of N.M. Provider Directory
- Summary: BCBS Summary of Benefits 2023 (PDF), BCBS Summary of Benefits and Coverage 2023 (PDF)
- Behavioral Programs: MDLive offers mental and behavioral healthcare services.
Cigna
- Website: Cigna Customer Login
- Phone Numbers:
- Toll-free: (800) Cigna24 or (800) 244-6224
- Telehealth or Virtual Visit: Amwell (855) 667-9722, MDLIVE (888) 726-3171. Offers mental and behavioral healthcare services.
- Summary: Cigna Summary of Benefits 2023 (PDF), Cigna Summary of Benefits and Coverage 2023 (PDF)
- Behavioral Programs: Cigna Behavioral Programs
Presbyterian Health Plan
- Website: Presbyterian Health Plan
- Phone Numbers:
- (505) 923-5600
- Toll-free: 1 (888) 275-7737
- Nurse Advice Line: 1 (866) 221-9679
- Provider Directory: Presbyterian Provider Directory
- Video Visit: Schedule a Video Visit with Presbyterian. Mental and behavioral healthcare services offered.
- Summary: Presbyterian Summary of Benefits 2023 (PDF), Presbyterian Summary of Benefits and Coverage 2023 (PDF)
True Health New Mexico (THNM)
True Health New Mexico (THNM) is no longer an APS medical plan option. However, through the end of 2023, THNM will continue to take member calls, address appeals and grievances, and process and pay claims from 2022 dates of services that were incurred by APS employees and their enrolled family members.
The True Health Customer Service phone number (844) 508-4677 will remain active through December 31, 2023. Employees with questions about their 2022 coverage or claims incurred in 2022 should call True Health for assistance.
- Website: True Health New Mexico
- Phone Number: 1 (877) 210-8339 (toll-free)
- Summary: True Health Summary of Benefits 2022 (PDF), True Health Summary of Benefits and Coverage 2022 (PDF)