Albuquerque Public Schools
Service Desk
The Technology Service Desk answers questions about APS-supported computer software, hardware, wireless, networks, telephones and applications (Business Systems/Lawson, Student Information Systems/Synergy, and email).
APS Employees
Login to the Employee Self-Service Center with your employee ID (e123456@aps.edu) and APS email password to get support. When contacting the Service Desk, please provide the following information:
- Your name, contact number, and email address
- Your employee ID number (e.g. e123456)
- Your department/school location number
- A brief description of the issues that you are experiencing
- For hardware issues, please provide the type of computer you're using and the hardware model number, APS property number, Device Tag, or S/N information – located on the bottom of your APS Device on a white sticker.
Employees may also call the Service Desk at (505) 830-8080. Support hours are Monday - Friday, 7 a.m. - 4 p.m.
APS Students and Community
APS students and families may call the Service Desk. Support hours are Monday - Friday, 7 a.m. - 4 p.m. When contacting the Service Desk, please provide the following information:
- Your name, contact number, and email address
- If you are a student: Your Student ID number
- A brief description of the issues that you are experiencing
- For hardware issues, please provide the type of computer you're using (e.g. Chromebook, Mac, or PC) and the hardware model number, APS property number, Device Tag, or S/N information – located on the bottom of your APS Device on a white sticker.
APS students and families can call the Service Desk. Support hours are Monday - Friday, 7 a.m. - 4 p.m.