Staff Listing
Contact the Service Desk
Contact us for technology issues for passwords, APS-approved computer software, hardware, wireless, networks, telephones, and printers/copiers.
- Request help online from the Service Desk
- Call the Service Desk (505) 830-8080
- Log into the Self-service Portal
Have the following information ready:
- Your name and employee ID number
- Your department/school location number
Calling about hardware? Have this information ready:
- Type of computer you're using (Mac or PC)
- Hardware model number and APS property number
Educational Technology
Visit the EdTech website for more information.
Technology
General Contact Information
Main Phone:
(505) 830-8080
Fax:
(505) 830-8081
Email:
servicedesk@aps.edu
Mailing Address:
P.O. Box 25704
Albuquerque, NM 87125
Help Desk Self-Service Portal:
servicedesk.aps.edu
Physical Address:
Staff Directory
Employee | Contact Information |
---|---|
Ian Cook
Executive Director Technology Infrastructure/Operations |
(505) 830-8040
|
Jo Salway
Executive Administrative Assistant |
(505) 830-8040
|
APS Password Reset Self-Serve
https://pwreset.aps.edu/ |
(505) 830-8080
|
Data Center
Employee | Contact Information |
---|---|
Matt Gallegos
Data Center Technician |
(505) 830-8040
|
Santiago Armijo
Data Center Technician |
(505) 803-6867
|
Bea Hernandez
Secretary |
(505) 830-6870
|
Data Comm/Cabling
Employee | Contact Information |
---|---|
Richard (Rico) Sanchez
Manager, Enterprise Cabling Services |
(505) 830-6225
|
Chris Money
Data Communication Tech |
(505) 830-6873
|
Allison Reeves
Data Communication Coordinator |
(505) 830-6225
|
Networking
Employee | Contact Information |
---|---|
John Kingsolver
Director, Wifi Networks |
(505) 830-8042
|
Devin Newman
Network Engineer |
(505) 830-6878
|
David Vetter
Network Analyst |
(505) 830-8092
|
Joe Damon
Network Analyst |
(505) 830-6843
|
John DeCesare
Network Technician |
(505) 830-6841
|
Vacant
Network Technician |
(505) 830-6844
|
Network Infrastructure
Employee | Contact Information |
---|---|
Brian Thompson
Director, Network Infrastructure |
(505) 878-6101
|
Kent Nufer
Telephone/Telecom Technician |
(505) 878-6182
|
Larry Pierce
Telephone/Telecom Technician |
(505) 878-6104
|
Adam Ryba
Telephone/Telecom Technician |
(505) 878-6183
|
Server Operations
Employee | Contact Information |
---|---|
Erdem Gundogdu
Director, Server Operations |
(505) 830-6869
|
Julie Maestas
Server Operations Engineer |
(505) 830-8058
|
Xiomara Oliva
System Administrator |
(505) 830-8086
|
Michael Reese
System Administrator |
(505) 855-9977
|
Technology Applications
Employee | Contact Information |
---|---|
Alice Fritz
Director, Applications |
|
Jose Estrada
Assistant Applications Developer |
(505) 377-6959
|
Steve Vargas
Programmer/Analyst |
(505) 830-8076
|
Camille Pansewicz
Sr. Technical Applications Developer |
(505) 878-6139
|
Educational Technology Client Services (ETCS)
Employee | Contact Information |
---|---|
Technology Service Desk
Request help with APS-supported computer software, hardware, wireless, networks, telephones and applications. |
(505) 830-8080
|
Shellmarie Harris
Executive Director of Educational Technology and Technology Client Services |
(505) 830-8052
|
Josh Meyer
Director, Technology Client Services |
(505) 830-8040
|
Erika Trujillo
Manager, Technology Client Services |
(505) 830-7247
|
Yvonne Alcon
Technology Lead |
(505) 830-8080
|
Sal Gonzales
Technology Lead |
(505) 830-6842
|
Russell Reid
Technology Specialist |
(505) 830-8066
|
Technology Inventory Control
Employee | Contact Information |
---|---|
Robert Allison
Manager, Inventory Control and Employee Cellular Services |
(505) 830-8049
|
Richard Havnes
Inventory Control Technician |
(505) 878-6146
|
Jennifer Jacobs
Inventory Control Specialist |
(505) 878-6145
|
Technology Financial Operations
Employee | Contact Information |
---|---|
Tracy Parker
Manager, IT Financial Operations |
(505) 830-8054
|