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Staff Listing

Contact the Service Desk

Contact us for technology issues for passwords, APS-approved computer software, hardware, wireless, networks, telephones, and printers/copiers.

To sign in to the Self-Service portal, use your employee ID (e.g. e123456) and your APS email password on a VPN client.

Have the following information ready:

  1. Your name and employee ID number
  2. Your department/school location number

Calling about hardware? Have this information ready:

  1. Type of computer you're using (Mac or PC)
  2. Hardware model number and APS property number

Educational Technology

Visit the EdTech website for more information.

Technology
General Contact Information

Main Phone: (505) 830-8080
 Fax: (505) 830-8081
 Email: servicedesk@aps.edu

Mailing Address:
P.O. Box 25704 Albuquerque, NM 87125 Help Desk Self-Service Portal: servicedesk.aps.edu

Physical Address:
930 Oak St. SE Albuquerque, NM 87106 Map

Staff Directory

Staff listed by employee, with email address and phone number.
Employee Contact Information
Brian Thompson
Interim Exec. Director Technology Infrastructure/Operations
Vacant
Executive Administrative Assistant
APS Password Reset Self-Serve
https://pwreset.aps.edu/

Data Center

Staff listed by employee, with email address and phone number.
Employee Contact Information
Matt Gallegos
Data Center Technician
Sean Livingston
Data Center Technician
Vacant
Secretary

Data Comm/Cabling

Staff listed by employee, with email address and phone number.
Employee Contact Information
Richard (Rico) Sanchez
Manager, Enterprise Cabling Services
Chris Money
Data Communication Project Specialist
Allison Reeves
Data Communication Project Specialist

Network Infrastructure

Staff listed by employee, with email address and phone number.
Employee Contact Information
Brian Thompson
Director, Network Infrastructure
Rick Myers
Telephone/Telecom Technician
Kent Nufer
Telephone/Telecom Technician
Adam Ryba
Telephone/Telecom Technician
Devin Newman
Network Engineer
Joe Damon
Network Analyst
David Vetter
Network Analyst
Vanessa Castillo
Network Technician
John DeCesare
Network Technician
Alexander Dominguez Gandarilla
Network Technician
James Maddox
Network Administrator

Server Operations

Staff listed by employee, with email address and phone number.
Employee Contact Information
Erdem Gundogdu
Director, Server Operations
Julie Maestas
Server Operations Engineer
Xiomara Oliva
System Administrator
Michael Reese
System Administrator
Joseph Wilkinson
System Administrator

Technology Applications

Staff listed by employee, with email address and phone number.
Employee Contact Information
Alice Fritz
Director, Technology Applications
Jose Estrada
Assistant Applications Developer
Steve Vargas
Programmer/Analyst
Camille Pansewicz
Sr. Applications Developer
Brian Stewart
Assistant Director, Technology Applications
Eric Parker
Assistant Cloud Applications Developer
Marco Perales
Assistant Cloud Apps Developer
Michael Saavedra
System Administrator
Jacob Santillanes
System Administrator

Technology Client Services

Staff listed by employee, with email address and phone number.
Employee Contact Information
Technology Service Desk
Request help with APS-supported computer software, hardware, wireless, networks, telephones and applications.
Josh Meyer
Director, Technology Client Services
Erika Trujillo
Manager, Technology Client Services
Yvonne Alcon
Technology Lead
Sal Gonzales
Technology Lead
Russell Reid
Technology Specialist
Richard Hernandez
Service Desk Supervisor
Mike Boyce
Supervisor, Technology Client Services
Kevin Otolo
Supervisor, Technology Client Services
Bradley Cawthon
Supervisor, Technology Client Services
Kristen Kenneth
Supervisor, Technology Client Services
Richard Hernandez
Supervisor, Technology Client Services

Technology Inventory Control

Staff listed by employee, with email address and phone number.
Employee Contact Information
Robert Allison
Manager, Inventory Control and Employee Cellular Services
Daniella Rangel
Inventory Control Specialist
Richard Havnes
Inventory Control Technician
CJ Hernandez
Inventory Control Technician
Jennifer Jacobs
Inventory Control Technician

Technology Financial Operations

Staff listed by employee, with email address and phone number.
Employee Contact Information
Tracy Parker
Manager, IT Financial Operations

Technology Security

Staff listed by employee, with email address and phone number.
Employee Contact Information
Eric Ekblad
Chief Information Security Officer
Monica Restrepo Jurado
Information Security and Compliance Administrator