Personal tools

Staff Listing

Contact the Service Desk

Contact us for technology issues for passwords, APS-approved computer software, hardware, wireless, networks, telephones, and printers/copiers.

To sign in to the Self-Service portal, use your employee ID (e.g. e123456) and your APS email password on a VPN client.

Have the following information ready:

  1. Your name and employee ID number
  2. Your department/school location number

Calling about hardware? Have this information ready:

  1. Type of computer you're using (Mac or PC)
  2. Hardware model number and APS property number

Educational Technology

Visit the EdTech website for more information.

Technology
General Contact Information

Main Phone: (505) 830-8080
 Fax: (505) 830-8081
 Email: servicedesk@aps.edu

Mailing Address:
P.O. Box 25704 Albuquerque, NM 87125 Help Desk Self-Service Portal: servicedesk.aps.edu

Physical Address:
930 Oak St. SE Albuquerque, NM 87106 Map

Staff Directory

Staff listed by employee, with email address and phone number.
Employee Contact Information
Ian Cook
Executive Director Technology Infrastructure/Operations
Jo Salway
Executive Administrative Assistant
APS Password Reset Self-Serve
https://pwreset.aps.edu/

Data Center

Staff listed by employee, with email address and phone number.
Employee Contact Information
Matt Gallegos
Data Center Technician
Santiago Armijo
Data Center Technician
Bea Hernandez
Secretary

Data Comm/Cabling

Staff listed by employee, with email address and phone number.
Employee Contact Information
Richard (Rico) Sanchez
Manager, Enterprise Cabling Services
Chris Money
Data Communication Tech
Allison Reeves
Data Communication Coordinator

Networking

Staff listed by employee, with email address and phone number.
Employee Contact Information
John Kingsolver
Director, Wifi Networks
Devin Newman
Network Engineer
David Vetter
Network Analyst
Joe Damon
Network Analyst
John DeCesare
Network Technician
Vacant
Network Technician

Network Infrastructure

Staff listed by employee, with email address and phone number.
Employee Contact Information
Brian Thompson
Director, Network Infrastructure
Kent Nufer
Telephone/Telecom Technician
Larry Pierce
Telephone/Telecom Technician
Adam Ryba
Telephone/Telecom Technician

Server Operations

Staff listed by employee, with email address and phone number.
Employee Contact Information
Erdem Gundogdu
Director, Server Operations
Julie Maestas
Server Operations Engineer
Xiomara Oliva
System Administrator
Michael Reese
System Administrator

Technology Applications

Staff listed by employee, with email address and phone number.
Employee Contact Information
Alice Fritz
Director, Applications
Jose Estrada
Assistant Applications Developer
Steve Vargas
Programmer/Analyst
Camille Pansewicz
Sr. Technical Applications Developer

Educational Technology Client Services (ETCS)

Staff listed by employee, with email address and phone number.
Employee Contact Information
Technology Service Desk
Request help with APS-supported computer software, hardware, wireless, networks, telephones and applications.
Shellmarie Harris
Executive Director of Educational Technology and Technology Client Services
Josh Meyer
Director, Technology Client Services
Erika Trujillo
Manager, Technology Client Services
Yvonne Alcon
Technology Lead
Sal Gonzales
Technology Lead
Russell Reid
Technology Specialist

Technology Inventory Control

Staff listed by employee, with email address and phone number.
Employee Contact Information
Robert Allison
Manager, Inventory Control and Employee Cellular Services
Richard Havnes
Inventory Control Technician
Jennifer Jacobs
Inventory Control Specialist

Technology Financial Operations

Staff listed by employee, with email address and phone number.
Employee Contact Information
Tracy Parker
Manager, IT Financial Operations