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APS IT Customer Care handles any technology issues, including passwords, computers, telephones, printers/copiers.

Contact Information

Physical Address:
6400 Uptown Blvd. NE Suite 550 East Albuquerque 87110 Map

Phone: (505) 830-8040
Fax: (505) 830-8081

Full staff listing

Outllook to Gmail

Outlook to Gmail and Google Calendar

All staff will transition from Microsoft Outlook and Exchange to Google’s G Suite email (Gmail) and Google Calendar. Staff email addresses will remain the same ( or This transition will take place in June. Learn more about the transition and access resources to help you get started.

Internet Access For Families in Need

Comcast Provides Free Internet for Low-Income Families

APS is helping get the word out about Comcast’s Internet Essentials program, which provides inexpensive internet for low-income families who do not have internet access. New customers get the first two months free. For complete details sign up online or call 1-855-846-8376. Spanish-only speakers can call 1-855-765-6995.

For families that can’t afford Internet Essentials at their home, APS will sponsor the cost of six months of Comcast Internet Essentials service. For families in remote areas that don’t have access to Comcast services, APS will work with them on getting hot spots powered by T-Mobile, again at no cost to the families.

Xfinity Wifi Hotspots

Comcast has also made all Xfinity WiFi hotspots at businesses available for free; the public can visit a map to find their closest Comcast-sponsored hotspot.

CABQ Wifi on Wheels

APS also is working with the City of Albuquerque to provide drive-up mobile WiFi units at a number of APS schools and other public locations. Users can drive up to within 100 feet of the mobile units and stay in their cars to promote social distancing while accessing a free WiFi connection. The City of Albuquerque has posted a map of the free public WiFi access points.

Open "Wifi on Wheels" School Sites Map

Contact the Service Desk

Contact us for technology issues for passwords, APS-approved computer software, hardware, wireless, networks, telephones, and printers/copiers.

To sign in to the Self-Service portal, use your employee ID (e.g. e123456) and your APS email password.

Have the following information ready:

  1. Your name and employee ID number
  2. Your department/school location number

Calling about hardware? Have this information ready:

  1. Type of computer you're using (Mac or PC)
  2. Hardware model number and APS property number

Educational Technology

Visit the EdTech website for more information.

  • Physical Address:
    6400 Uptown Blvd. NE Suite 550 East Albuquerque 87110 Map
  • Main Phone: (505) 830-8040
  • Email:
  • Fax: (505) 830-8081

Contact Us

Staff listed by employee, with email address and phone number.
Employee Contact Information
Lucas Gutierrez
Interim Executive Director of IT
Jo Salway
Executive Administrative Assistant
Shellmarie Harris
Executive Director of Educational Technology
Aaron Jaramillo
Director of Educational Technology
Christine Jaramillo
Executive Administrative Assistant
John Kingsolver
Director of Security and Networks
Ian Cook
Assistant Director of Cloud Applications
Demetrius Brandon
Assistant Director of Data Center and Infrastructure Operations
Brian Stewart
Assistant Director of Educational Applications
Brian Thompson
Manager, Telecomm (VoIP)
Tracy Parker
Manager, IT Financial Operations
Tony Otero
Manager of Enterprise Cabling Services
Frank Aragona
Manager of Technology Client Services
Kristine Archuleta
Manager, Technology Client Services
Yvonne Alcon
Service Desk Supervisor
Robert Allison
Employee Cellular Services
Michael Britton
Cloud Applications System Administrator
Joe Damon
Network Technician
John DeCesare
Network Technician
Johnny Gallegos
System Operators
Sal Gonzales
Technology Specialist
James Griego
System Operators
Jude Luna
Systems Administrator
Julie Maestas
System Administrator
Chris Money
Data Communication Tech
Devin Newman
Network Analyst
Kent Nufer
Telephone/Telecom Technician
Christina Nunez
Resource Teacher
Amy Palladino
Network Analyst
Kathie Pickerel
Data Communication Tech
Larry Pierce
Telephone/Telecom Technician
Michael Reese
System Administrator
Russell Reid
Technology Specialist
Adam Ryba
Telephone/Telecom Technician
Richard Sanchez
Data Communications Tech
Patsy Sena-Armijo
Steve Torrez
Network Technician
Leticia (Lettie) G. Trujillo
Resource Teacher
Lori Valdez
System Administrator: SchoolMessenger
Steve Vargas
David Vetter
Network Analyst
Juan Vigil
Edge Systems Administrator
Levi Yates
Cloud Applications System Administrator
Request changes to the Staff Directory. Provide as much detail as possible about each change, including the full name, title, email address, phone number, and extension.