Background Checks for Providers

Agency providers who have agreements through APS and Student, Family, and Community Supports must follow this process to complete their background checks.

This process is for agency providers with agreements through APS and Student, Family, and Community Supports (SFCS) Division: 

• Mental health providers
• Nursing and counseling interns
• Before/after-school providers

Getting Started

Step 1: Start and Submit the Online Application

1. Go to Gemalto Applicant Processing Services.
2. Select "New Mexico."
3. Select "Register for Online Background Check."
4. Complete the highlighted, required fields on the application.
5. Fill in your entire social security number on the application.
6. After submitting your application, print the application payment receipt.
   Bring the receipt when you arrive for fingerprinting.

Step 2: Schedule an Appointment 

1. Schedule an appointment through Calendly with APS Fingerprinting and Background Check Services.
2. Select "Fingerprinting."
3. Select an available day and time.
4. Click Confirm.

Step 3: Complete the SFCS Form and Fingerprinting Appointment

Come to City Center (6400 Uptown Blvd. NE, Albuquerque, NM 87110) to complete these steps.

Complete the SFCS Form Before the Appointment

1. Go to the SFCS Division in City Center, Suite 340 West 15 minutes before your appointment with APS Fingerprinting and Background Check Services.
2. Request the SFCS Fingerprinting and Background Check Application Form.
3. Complete the form.

Complete Fingerprinting Appointment

1. Go to City Center, Room 105 East for processing.
2. Bring the completed SFCS Form, your Gemalto application receipt, and your driver's license.

Step 4: Wait for Clearance

Once the fingerprinting process is completed, it can take 2 to 3 weeks for processing. 

Once processing is complete, SFCS Division staff will contact the provider's agency to notify them whether or not their clearance is approved:

• If the clearance is approved, SFCS Division staff will notify the provider/agency where to pick up their ID badge.
• If the clearance is denied, SFCS Division staff will notify the provider/agency but cannot divulge the reason for denial.
• The individual whose clearance was denied may contact APS Fingerprinting to learn the reason for denial and how to dispute the denial. 
• The provider will not be issued a badge until their clearance is approved. 

Step 5: Pick Up Your Badge

If your clearance is approved, you will be notified by SFCS Division Staff to pick up your APS SFCS Division Provider Clearance Name Badge.

Rules about Access to APS Students and Schools