Reporting Lost or Stolen Student Devices

Information on reporting lost or Stolen Student Devices such as Chromebooks, iPads, and mobile hotspots.

School

1. If a device is reported as lost or stolen (by a student, family, or staff): A school designee needs to submit a police report with APS Police (APD and Bernalillo County reports cannot be used by the Technology and CFS Departments). They will be asked to submit the following information if available:
1. Device Type (e.g. iPad, Chromebook, hotspot)
2. APS asset tag and serial number - You can find the asset tag and serial number in TipWeb (Please contact Capital Fiscal Services (CFS) to gain access to Tip Web by emailing fixed.assets@aps.edu)
3. Student name and ID number
4. Lost or Stolen designation and as much detail as possible
5. School / Site
6. Phone number of family or site designee
2. School / Site designee will call the APS Police Department to submit the report for each device with the aforementioned essential data - APSPD (505) 243-7712
3. The school will issue a replacement device and assign it to the student in TipWeb
4. Reporting staff member must fill out the APS Lost/Stolen APS Issued Device Form and provide a copy to the APS Officer. The original will be kept for audit purposes.

APS Police

1. Will generate a police report when a school designee contacts APSPD to report a student device as lost or stolen
2. Email EdTech a spreadsheet friendly report with all the lost and stolen student device reports since the previous list was submitted (weekly or sooner).
1. APSPD will include or note supplemental information (addendum) in the report list submitted to EdTech

Technology

1. Will review the spreadsheet when notification of updates have occurred - CHECK BOX next to respective line item that has been processed for IT
2. Technology will shut off access to the device
3. Changes to the device will be executed if a supplemental report is noted for the respective device

Capital Fiscal Services (CFS)

1. Will review the spreadsheet when notification of updates have occurred and make changes accordingly in Tipweb- - CHECK BOX next to respective line item that has been processed for CFS
2. CFS will change the STATUS of the device in Tip Web to Lost or Stolen
3. CFS will remove the device from the students or staff's record in Tipweb
4. Lost & Stolen devices are reported to the Board of Education for removal from the Inventor and Financial records
5. CFS will update each device if a supplemental report is submitted and noted in the spreadsheet

This page was last updated on: March 25, 2014.