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Wellness Mental Health Services

Mental and behavioral health coverage updates, digital/virtual stress and mental health programs under APS insurance plan providers, additional benefits, and community resources for all APS employees.

Mental Health Matters

Mental health matters. Talking about it matters. Warning signs matter. Addressing your ghosts matters. You matter and you are precious.

No Cost For In-Network Mental/Behavioral Health Benefits

Effective January 1, 2022, there is no cost-sharing (which means no copays or deductibles) for in-network mental/behavioral health services for employees covered under APS Benefits. 

Senate Bill 317, titled "No Behavioral Health Cost Sharing", was signed into law on April 8, 2021. The bill covers all cost-sharing for covered employees and dependents for: 

  • In-network professional services rendered by a mental/behavioral health provider (counseling/therapy visits), except when delivered in an emergency room or urgent care center (in which case, your ER/Urgent care co-pay will apply). 
  • Services are rendered by an in-network primary care provider for behavioral health services. 
  • Outpatient and inpatient facility services (including substance abuse). 
  • Prescription drugs are covered under the APS plan formulary or authorized by the plan for mental/behavioral health diagnosis. 

Read the State of New Mexico Bulletin (PDF) from the New Mexico Office of Insurance for completed details and to fully understand your benefits under this new law.

APS Employee Assistance Program (EAP)

The APS EAP program offers free, confidential short-term professional counseling for employees and immediate family members. Call (505) 880-3718 to schedule an in-person or virtual WeCounsel appointment.

Life on Mindfulness

Mindfulness and meditation aren't about the "Ohm". The Life on Mindfulness program can help you manage stress, anxiety, and depression, and feel a greater sense of overall well-being.  

  • Enroll in the Life on Mindfulness program, and access on-demand meditations, daily drop-in meditations, and Saturday webinars. This is a free, flexible program for all APS employees. 
  • Links for daily drop-ins and the Saturday sessions are in the APS Employee Wellness Calendar. Enroll to receive all content and email reminders. 
  • Everything is recorded for on-demand viewing and accessible through your phone. This site is mobile phone optimized so you can access a wide variety of recorded meditations anytime, anywhere.

Mental Health Resources By Health Plan 

Presbyterian Health Plan

Presbyterian Health Plan members and covered dependents can find Presbyterian wellness tools and resources including digital ID cards on the myPRES patient portal. 

  • 24/7 PresRN nurse advice line and video visits: Offers mental/behavioral health services
  • TalkSpace: Virtual mental and behavioral health program. Professional, personal, and confidential online therapy.
  • New! GetCareToday online web symptom checker, provider, and facility finder tool.
  • Community Health Worker (CHW) Program: A unique program offering individual and family assistance for housing, food, utility, transportation, and navigating healthcare situations like pregnancy, asthma, diabetes, behavioral health, and more. This service is confidential and provided at no additional cost to you. For more information, call (505) 923-8567

Blue Cross Blue Shield

BCBS-NM members and covered dependents can go to BCBS-NM Member Site for access to all member tools and resources including digital ID cards. Most benefits below can be accessed through a single sign-on to your Blue Access for Members account, then choosing the "Wellness" tab.

  • New! Learn to Live digital mental health program for members and dependents aged 13 years and over. Personal coaching through phone, text, or email. Access the benefit through Blue Access for members/wellness/digital mental health. 
  • Blue Cross Blue Shield: MDLIVE Virtual Telehealthcare: Offers mental and behavioral healthcare services.
  • 24/7 Nurse Line: 800-973-6329 to speak to a nurse about your symptoms and/or access a wide range of audio health topics (PDF).
  • Well on Target program includes health assessment, member dashboard, digital self-management programs, trackers and tools, interactive symptom checker, secured messaging, Blue 365 PointsSM rewards, tracking for fitness and nutrition and also device integration, personal wellness challenges, mobile app (AlwaysOn)
  • Wondr Health weight loss program (formerly Naturally Slim)

True Health New Mexico (THNM) 

THNM plan members, and covered dependents, can go to the THNM member page for more information on complete healthcare and wellness resources as well as digital ID cards.  

  • Doctor On Demand for in-network telehealth visits. Offers mental and behavioral healthcare services.
  • Care Connect Nurse Advice Line: 1-844-308-2552. Experienced registered nurses will talk with you about your symptoms and situation.
  • True You Program: True You, Better You, Mindful You, Informed You

Cigna

Cigna members have access to a wide range of healthcare resources. Members, and covered dependents, can visit the Member Portal for provider finder, cost estimate, and symptom checker tools as well as digital ID cards.

  • Telehealth or Virtual Visit: Amwell (855) 667-9722, MDLIVE (888) 726-3171: Offers mental and behavioral healthcare services.
  • Cigna mental and behavioral health resources include virtual counseling/therapy services, lifestyle and weight management programs, iPrevail, TalkSpace, and Happify

Mental Health Community Partners

These organizations have immediate mental health/crisis hotlines and counseling services for APS employees and family members to access. 

New Mexico Crisis Line

If you or a loved one is experiencing any kind of emotional crisis, mental health, or substance use concern, you can find help 24 hours a day, seven days a week, by calling the New Mexico Crisis and Access Line or Peer to Peer Warmline.

  • Crisis And Access Line: 1-855-NMCRISIS (1-855-662-7474)
  • Peer-to-Peer Warm Line: 1-855-4NM-7100 (1-855-466-7100). Call 3:30 to 11:30 p.m. or text 6 to 11 p.m.

The Albuquerque Regional Community Chaplain Corps (ARCCC)

ARCCC offers free, confidential, emotional, and spiritual support to APS employees. The non-profit organization is providing free, confidential emotional and spiritual care (PDF) to APS employees. 

  • Call or text for Individual "TLC" appointments: (505) 376-6117. 
  • Hours for phone or zoom meetings are: Monday through Thursday: 3 to 5 p.m. or 7 to 9 p.m.