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Wellness Mental Health Services

Mental and behavioral health coverage information. Resources for all employees. Digital/virtual stress and mental health programs under APS insurance plans. **Scroll down for extensive community resources and grief support for all APS employees.

No Cost For In-Network Mental/Behavioral Health Benefits

Effective January 1, 2022, there is no cost-sharing (which means no copays or deductibles) for in-network mental/behavioral health services for employees covered under APS Benefits. 

Senate Bill 317, titled "No Behavioral Health Cost Sharing", was signed into law on April 8, 2021. The bill covers all cost-sharing for covered employees and dependents for: 

  • In-network professional services rendered by a mental/behavioral health provider (counseling/therapy visits), except when delivered in an emergency room or urgent care center (in which case, your ER/Urgent care co-pay will apply). 
  • Services are rendered by an in-network primary care provider for behavioral health services. 
  • Outpatient and inpatient facility services (including substance abuse). 
  • Prescription drugs are covered under the APS plan formulary or authorized by the plan for mental/behavioral health diagnosis. 

Read the State of New Mexico Bulletin (PDF) from the New Mexico Office of Insurance for completed details and to fully understand your benefits under this new law.

APS Employee Assistance Program (EAP)

The APS EAP program offers free, confidential short-term professional counseling for employees and immediate family members. Call (505) 880-3718 to schedule an in-person or virtual WeCounsel appointment.

Life on Mindfulness

Mindfulness and meditation aren't about the "Ohm". The Life on Mindfulness program can help you manage stress, anxiety, and depression, and feel a greater sense of overall well-being.  This is a free resource for all employees.

  • Enroll in the Life on Mindfulness program, and access on-demand meditations, daily drop-in meditations, and a short Sunday "sesh" to help mindfully prep for the week. This is a free, flexible program for all APS employees. 
  • Links for daily drop-ins are in the APS Employee Wellness Calendar. Enroll to receive all content and email reminders. 
  • Everything is recorded for on-demand viewing and accessible through your phone. This site is mobile phone optimized so you can access a wide variety of recorded meditations anytime, anywhere.

Mental Health Resources By Health Plan 

Presbyterian Health Plan

Presbyterian Health Plan members and covered dependents can find Presbyterian wellness tools and resources including digital ID cards on the myPRES patient portal. 

  • New! GetCareToday expanded virtual medical, mental, and behavioral health services. 
  • 24/7 PresRN nurse advice line and video visits: Offers mental/behavioral health services
  • TalkSpace: Virtual mental and behavioral health program. Professional, personal, and confidential online therapy.
  • Community Health Worker (CHW) Program: A unique program offering individual and family assistance for housing, food, utility, transportation, and navigating healthcare situations like pregnancy, asthma, diabetes, behavioral health, and more. This service is confidential and provided at no additional cost to you. For more information, call (505) 923-8567

Blue Cross Blue Shield

BCBS-NM members and covered dependents can go to BCBS-NM Member Site for access to all member tools and resources including digital ID cards. Most benefits below can be accessed through a single sign-on to your Blue Access for Members account, then choosing the "Wellness" tab.

  • New! Learn to Live digital mental health program for members and dependents aged 13 years and over. Personal coaching through phone, text, or email. Access the benefit through Blue Access for members/wellness/digital mental health. 
  • Blue Cross Blue Shield: MDLIVE Virtual Telehealth care: Offers mental and behavioral healthcare services.
  • 24/7 Nurse Line: 800-973-6329 to speak to a nurse about your symptoms and/or access a wide range of audio health topics (PDF).
  • Well on Target program includes health assessment, member dashboard, digital self-management programs, trackers and tools, interactive symptom checker, secured messaging, Blue 365 PointsSM rewards, tracking for fitness and nutrition and also device integration, personal wellness challenges, mobile app (AlwaysOn)
  • Wondr Health weight loss program (formerly Naturally Slim)

Cigna

Cigna members have access to a wide range of healthcare resources. Members, and covered dependents, can visit the Member Portal for provider finder, cost estimate, and symptom checker tools as well as digital ID cards.

  • Telehealth or Virtual Visit: Amwell (855) 667-9722, MDLIVE (888) 726-3171: Offers mental and behavioral healthcare services.
  • Cigna mental and behavioral health resources include virtual counseling/therapy services, lifestyle and weight management programs, iPrevail, TalkSpace, and Happify

Mental Health Community Resources

These organizations have immediate mental health/crisis hotlines and counseling services for APS employees and family members to access. 

New Mexico Crisis Line

If you or a loved one is experiencing any kind of emotional crisis, mental health, or substance use concern, you can find help 24 hours a day, seven days a week, by calling the New Mexico Crisis and Access Line or Peer to Peer Warmline.

  • Crisis And Access Line: 1-855-NMCRISIS (1-855-662-7474)
  • Peer-to-Peer Warm Line: 1-855-4NM-7100 (1-855-466-7100). Call 3:30 to 11:30 p.m. or text 6 to 11 p.m.

FindHelp.org - Online Social Services Search Tool

Search and connect to a wide range of support services including medical/healthcare, food pantries, access to financial assistance, housing, transportation, and other free or reduced-cost help starts at findhelp.org. Input your zip code and/or areas for services needed. An extensive list with categories and filter criteria for services is provided. 

Rehab.com - Online Substance Use Provider Tool 

Rehab.com connects people struggling with substance use disorders with providers as well as in-patient/out-patient facilities. They have a National Provider Network that consists of 5,000+ providers. Click here for the New Mexico Rehab.com page.

Click here for alcohol and drug rehab centers in Albuquerque from the Rehabs.org network. 

NAMI of Albuquerque

NAMI of Albuquerque is an organization of families, friends and individuals whose lives have been affected by mental illness. They advocate for better lives for those individuals who have mental illnesses. 

To learn more go to https://namialbuquerque.org/  Or in a crisis, text “NAMI” to 741741 for 24/7, confidential, free crisis counseling.

AGORA Crisis Center

Agora's services include:

  • Online Emotional Support (chat)
  • Information and referrals
  • Volunteer opportunities 
  • Community education and training

Agora is affiliated with the University of New Mexico. They are accredited by the International Council for Helplines (ICH) and are members of the National Suicide Prevention Lifeline network (988). Call (505) 277-3013 for more information. 

988 Suicide and Crisis Lifeline

The Grief Center of New Mexico

Support groups for grieving children - Runs September - May. The Grief Center of New Mexico- 505-323-0478. Grief support groups for children ages 3+ and adults who have experienced a death. Support groups run from September - May. More information at www.griefnm.org 

Specific support groups for grieving adults run from September - May www.griefnm.org 

        Specific Support for Grief & Loss

GENERAL LOSS GRIEF GROUPS FOR ADULTS

  • Tender Hearts Online Grief Support Community @ Grief.com - (serves all adults grieving a death) - Weekly online support groups, minimal cost, highly recommended specific-loss groups
  • Golden Willow Retreat (Serves all adults grieving a death)- Online Zoom Groups (year-round) 
  • JCC Grief Group (Serves all adults) - Friday, in person 12-1 pm 505-348-4451 - 5520 Wyoming Blvd NE
  • Grief.com - (serves all adults grieving a death) - Online support groups, information
  •  The Dinner Party (Ages 20-45) - The Dinner Party is building a worldwide community of 20 and 40-somethings who have each experienced the death of a parent, partner, child, sibling, family member, or close friend.
GRIEF GROUPS FOR PARENTS WHO HAVE LOST CHILDREN

Compassionate Friends - This support group meets the 3rd Thursday of each month at Immanuel Presbyterian Church (114 Carlisle Blvd. SE) Chapter meetings are open to all families that have experienced the death of a child, grandchild, or sibling at any age from any cause. Contact Roberta Swanhart (505) 908-1736 or Email: albqcompfrnds@gmail.com

Peer Support Group for Parents Who Have Lost Children with Special Healthcare Needs and Disabilities

  • Lead by Lori Steward - (505) 463-5674 or Email: loristeward92@gmail.com
SUPPORT FOR ADULTS WHO’VE EXPERIENCED A DEATH BY HOMICIDE

Grief Services Program/Office of Medical Investigator - 505- 925-0567 or 800-432-5239 - https://hsc.unm.edu/omi/services/

 Resource Center for Victims of Violent Death - 505-243-2222 -  https://bridgesforvictimsofviolentdeath.org/ 

SUPPORT FOR ADULTS WHO’VE EXPERIENCED A DEATH BY SUICIDE

  • Survivors of Suicide - 505-900-9942 - Groups online and in-person year-round.
  • Healing Conversations - After a suicide, in addition to the monthly SOS meetings, you may request a trained peer to speak with you by phone or in person. Email: healingsopnm@gmail.com Text: 505-738-3436
  • Alliance for Hope - Online forum and resources
CHRISTIAN-BASED GRIEF SUPPORT GROUPS