Wellness Benefits Per Health Plans

This is an overview of the wellness benefits provided for covered employees and dependents under each medical insurance plan. Scroll down for specific BCBS & Presbyterian virtual care and telehealth options.

When you enroll in APS Benefits, you receive an integrated, holistic approach to your health and well-being. We work with each health plan carrier to ensure APS employees have access to care, quality care management services, and outreach programs to support your and your family's health and wellness needs. 

Teladoc/Livongo -  For all employees and dependents covered under APS Benefits

Teladoc/Livongo is an integrated program for diabetes, high blood pressure, pre-diabetes, and weight loss. Beginning January 1, 2026, there were two updates to the APS Teladoc/Livongo program. 

Updated App Experience

• Employees currently on the Livongo program for diabetes, pre-diabetes, high blood pressure, or weight loss: starting January 1, 2026, your Livongo by Teladoc app will have a new look!  You don't need to take any action; the process will be seamless during your next Teladoc/Livongo interaction after January 1, 2026. Read the brief informational flyer about the new Teladoc/Livongo "OneApp" and FAQ. 

Employees on a GLP-1 for Weight Loss

Starting January 1, 2026, prescription drug benefits coverage requirements for those on a GLP-1 for weight loss will change. (This is not applicable for those on GLP-1 for diabetes.)

If you are an existing GLP-1 for weight loss medication user:

• Enroll in the Teladoc/Livongo Weight Management program on or after January 1, 2026.  
• Depending on your responses to the enrollment questions, you may be placed in the Pre-Diabetes Prevention Program OR the Weight Management program. For GLP-1 medication management and to meet the program's requirements for prescription refills and renewals, both programs operate the same way.
• To maintain your prescription, or receive a new one, you must be enrolled in the Teladoc/Livongo Weight Management program.  Please read the Weight Management for GLP-1 users FAQ for this new program.
• Once your GLP-1 for weight loss prescription comes up for prior authorization renewal, your physician will have to submit your original clinical data when the medication was initially prescribed. 

If you are a new patient recently prescribed a GLP-1 for weight loss:

• Once you have enrolled in the weight management lifestyle program, a clinical prior authorization from your prescribing physician must be completed for the GLP-1 prescription to be processed and dispensed for weight loss.
• Physicians can access this through the EviCore by Evernorth portal at www.evicore.com or by calling Express Scripts at 800-417-1764. In most instances, the pharmacy will help facilitate the prior authorization process with the prescribing physician.

GLP-1 medications for weight loss will not be available to eligible APS members unless they remain enrolled in and participating in the lifestyle modification program and meet its requirements.  You must continue to meet these requirements for GLP-1 dispensing and ongoing medication management for weight loss.

• View this explainer on the new requirements for receiving GLP-1 medications for weight loss and the Teladoc Livongo weight management program. 
• On or after January 1, 2026, enroll in Teladoc Livongo under weight management by visiting the Livongo/APS website or at www.teladochealth.com/progrm.  

 Note:  This is not a requirement for diabetics on a GLP-1 for A1c control. 

This program is open to all eligible employees and dependents covered under APS Benefits.

Get your life back and manage diabetes, high blood pressure, and obesity with the Teladoc Livongo programs. Participants receive one-on-one expert coaching and integrated tools to manage blood sugar, blood pressure, and weight loss. 

Getting started is easy!  

• Text “GO APS” to 85240 to learn more and join
• Join by visiting the Livongo/APS website. 
• Call 800-945-4355 and use the registration code: APS

Enroll in the program and get back to living and feeling better.

Hinge Health - Do You Suffer From Joint & Muscle Pain, Mobility, or Strength Issues? 

Get the relief you need to feel and function better with this virtual physical therapy and exercise therapy program by Hinge Health. 

Hinge Health gives you the tools you need to conquer joint and muscle pain, including back, neck, knee, and shoulder pain, as well as recover from injuries, prepare for surgery, and build strength and increase mobility. 

Hinge Health also offers one-of-a-kind, industry-leading women's pelvic floor and menopause support programs. 

Pelvic floor disorders can happen at any age — and they’re different for everyone. With Hinge Health, you’ll get a personalized care plan that addresses your unique symptoms and life stage. The pelvic health program can treat the following and more:

• Pregnancy and postpartum
• Bladder and bowel control
• Pelvic pain
• Sexual dysfunction
• Separation of abdominal muscles
• Pelvic organ prolapse

The Pelvic Floor program includes:

• A personalized plan with guided exercises that address your unique symptoms (15 minutes per session or less)

• One-on-one support from a dedicated care team that may include a pelvic floor physical therapist and a qualified health coach

• Guided meditations to ease symptom-related stress and anxiety 

Hinge Health Movement-Based Menopause Support

• Hinge Health members now have access to movement-based menopause care as part of their chronic and pelvic health programs.
• Members who are experiencing menopause will benefit from care team guidance, personalized exercise therapy, and customized education to alleviate menopause-related symptoms.
• This is a free addition to the Hinge Health member experience. Existing members and members within other age ranges can join by messaging their care team. 

Learn more about Hinge Health and register for the program. Begin your journey today with a team of physical therapists and health coaches!

Hinge Health is available at no cost to employees covered under the APS Benefits plans and eligible dependents.   

Health Plan Options

Blue Cross Blue Shield (BCBS-NM)

BCBS-NM members and covered dependents can visit the BCBS-NM APS Member site to access member tools and resources – including digital ID cards and virtual/telehealth medical and mental health services. Most of the benefits below can be accessed through a single sign-on to your Blue Access for Members account, then selecting the "Wellness" tab.

• Blue Cross Blue Shield: MDLIVE Virtual or Telehealth care *Offers mental and behavioral healthcare services. No copay for MDLive virtual or telehealth care visits. *Local healthcare provider telehealth or virtual visits may have a copay.  Check this Know Where to Go graphic for reference. 
• NEW - Galileo (PDF) - If you're having a hard time finding a primary care physician locally, virtual primary care through Galileo is always available and covered in-network for BCBS members. Connect with real doctors anytime via video or chat on the Galileo app (available in English & Spanish). Get care for almost any health concern, from everyday issues like acne and colds to ongoing conditions like anxiety and diabetes. Prioritize your health with an annual wellness visit over video. Click the link above or visit: galileo.health/bcbsnm
• Learn to Live (PDF) is a digital mental health program for members and dependents aged 13 years and over. Personal coaching through phone, text, or email. Access the benefit through Blue Access for members/wellness/digital mental health. 
• Headway- Mental Health support through a nationwide in-network group of therapists, counselors, psychologists, and psychiatrists that includes local, virtual, and in-person care. Go through the BCBS Mental Health Hub to learn more and schedule services. 
• Fitness Plan (PDF): reduced gym membership options. Flexible virtual, local, and national networks. Plans range from $19/month for all virtual BurnAlong and LesMills+ class options to basic and elite club packages. *Access your Fitness Plan information via the Well on Target program.
• Well on Target program includes a health assessment, member dashboard, digital self-management programs, trackers and tools, an interactive symptom checker, secure messaging, Blue 365 PointsSM rewards, tracking for fitness and nutrition, and also device integration, personal wellness challenges, and a mobile app (AlwaysOn)
• 24/7 Nurse Line: 800-973-6329 to speak to a nurse about your symptoms and/or access a wide range of audio health topics (PDF).
• Wondr Health: weight loss program (formerly Naturally Slim)

Presbyterian Health Plan

Presbyterian Health Plan members and covered dependents can visit the Presbyterian Health Plan APS Member Site to access Presbyterian wellness tools and resources, including digital ID cards and additional myPRES patient portal information. All the links and more information on the programs below are available through your myPres patient portal.

• New! GetCareToday: Access to expanded virtual medical care services:  virtual primary care, urgent care, mental health, and dermatology services.
• Reduced cost on gym memberships through the Fitness Pass (PDF).
  
• Video/virtual doctor visits and 24/7 PresRN nurse advice line. Offers mental/behavioral health services. No copay for Pres video visits or 24/7 PresRN line. *Local healthcare provider telehealth or virtual visits may have a copay. Check this Know Where to Go graphic for reference. 
• TalkSpace: Virtual mental and behavioral health resources. Professional, personal, and confidential online therapy. To sign up for the free service through your APS Benefits, click the link provided or access it through your MyPres account under "wellness".
• On to Better Health: Self-help behavioral health tools and resources at your fingertips. Access self-help tools 24 hours a day to help cope with common behavioral health matters. Connect with case managers during severe occurrences.
• Community Health Worker (CHW) Program: A unique program offering individual and family assistance for housing, food, utilities, transportation, and navigating healthcare situations like pregnancy, asthma, diabetes, behavioral health, and more. This service is confidential and provided at no additional cost to you. For more information, call (505) 923-8567.