Open/Switch Enrollment for APS Employees is October 1 through 16
Albuquerque Public Schools
Contact Maintenance and Operations
APS Maintenance & Operations: FMX Support and Work Order Procedures
Department Overview
Maintenance & Operations (M&O) consists of eight integrated departments committed
to providing the highest level of support for the educational process. We achieve this
through the reliable delivery of quality maintenance services to all Albuquerque Public
Schools (APS) district sites and administrative facilities.
For general inquiries, comments, or to share success stories, please provide detailed
information so our team can review and respond within two (2) business days.
Contact Maintenance & Operations: (505) 765-5950.
Submitting Work Orders
To ensure operational efficiency and proper tracking, all maintenance requests must be
submitted through the Facilities Management eXpress (FMX) platform.
- Policy Note: The "Let's Talk" communication tool should not be used to submit maintenance work orders.
- Assistance: If you require help submitting a request, contact your site’s FMX Building Administrator or the M&O Emergency Dispatch.
For assistance with Emergency Work Orders, Submission Help, or After-Hours
Emergencies, please call M&O Emergency Dispatch at (505) 764-9601.
Emergencies, please call M&O Emergency Dispatch at (505) 764-9601.
FMX Login & Account Assistance
FMX utilizes APS Single Sign-On (SSO). Staff members must sign in using their
standard district credentials via APS Connect.
standard district credentials via APS Connect.
- Login ID: E#@aps.edu.
- Authentication: Authenticate through APS Connect when prompted.
Troubleshooting Request Checklist
If you are experiencing issues accessing the platform, please contact Jesus Coronado Gonzalez at jesus.coronadogonzalez@aps.edu. To expedite your request, include the following information:
- User Information: Full name and specific job title or role (e.g., Technician, Building Administrator, Maintenance Clerk).
- Issue Description: Detailed account of the problem (e.g., access denied, "account not found" errors, or authentication failures).
- Visual Evidence: Screenshots of any error messages received.
- Technical Environment: The device and web browser being used (e.g., Laptop using Google Chrome).
Authorized Requestor Policy
To maintain system integrity, work order submission privileges are restricted to specific
administrative roles.
administrative roles.
- Authorized Personnel: Building Principals and Grounds Principals.
- Temporary Delegation: If a Principal is unavailable for an extended period, the Head Custodian may be designated as a temporary requestor for Emergency or
- Urgent work orders only.
- Profile Adjustments: For modifications to site-specific authorized requestors, contact the M&O FMX Administrator.