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EOS Complaint Process

The Office of Equal Opportunity Services (EOS) will conduct a fair, thorough, and timely investigation.

Filing an EOS Complaint

EOS is authorized to investigate civil rights violations. If your complaint is not something we can investigate, we will try to direct you to the appropriate place to get help.

Privacy and Safety from Retaliation

APS will respect the privacy of the complainant, the respondent and witnesses, as much as possible, consistent with our legal obligations. No individual can be retaliated against or coerced for being a witness, providing information related to an investigation or participating in any manner in the resolution or in the process leading to the resolution of a complaint.

Retaliation against any student or employee seeking assistance, filing a complaint or participating in the investigative process or raising concerns in good faith is reason for a subsequent retaliation complaint. Retaliatory conduct may also be referred to the administration for appropriate action.

Investigation Process

When EOS conducts an investigation, it may consist of interviews of the complainant, respondent(s) and any witnesses who may have knowledge of the wrongdoing. Additionally, other method(s) or documents may be used by the investigator. Complaints must be filed within 180 days of any wrongdoing.

Investigation Timeline

An investigation will generally be completed within thirty (30) to forty-five (45) business days. In some cases, the investigation may take longer. However, EOS will make every reasonable effort to complete investigations within appropriate timelines.

After the Investigation

At the conclusion of your EOS investigation, the complainant and respondent will receive written notification of the outcome.

At the conclusion of a completed internal investigation conducted by the EOS, EOS will inform the appropriate administrators of the determination. EOS will inform the appropriate administrator if the evidence supports the allegations that Albuquerque Public Schools (APS) Board policy(s), District procedural directive(s), school policy(s), APS Employee Handbook, APS Student Behavior Handbook were not followed. Concerns that have been raised that cannot be addressed by this office may also be referred to the appropriate administrator.

When the investigation is concluded by EOS, the complainant and respondent will have ten (10) working days from the date of the notification letter to submit an appeal in writing to EOS. EOS will schedule an appeal hearing with a panel of three neutral persons. The Appeal Panel may reverse, modify, or affirm the finding of EOS. The Appeal Panel may also return the matter to EOS for additional investigation. After the appeal hearing, the APS complaint process is concluded.