APS Implements New Customer Service Tool that Simplifies District Communications

Let's Talk makes it easy for parents, students, staff, and community members to ask questions, request information, and share feedback.

Albuquerque Public Schools has launched a new communications platform to improve its responsiveness to students, families, the community, and staff.

The customer service tool, Let’s Talk, makes it easier to ask questions, request information, or share feedback about district operations. The new platform went live on June 3, and APS staff are currently being trained.

Let’s Talk provides:

• 24/7 accessibility from any device, including smartphones, tablets, and laptops; and supports texting
• Let’s Talk Assistant — the first chatbot built specifically for K-12 school districts — providing always-on customer service to help the community get answers to frequently asked questions 24-7
• Translation tools that can translate dialogues into a variety of languages to meet community needs and manage multilingual communications
• Data collection to help education leaders make informed decisions

To access the tool, go directly to the Let’s Talk page on APS.edu. Then select a topic to start a conversation.

The platform provides technology for internal, district-level staff that ensures you receive a timely, accurate response. APS will continue its Let’s Talk rollout over the next several months, eventually implementing it at each school site.