Albuquerque Public Schools
Technology
APS IT Customer Care handles any technology issues, including passwords, computers, telephones, printers/copiers.
Technology Support and Information
- Request Help and Support
- APS User Password Help
- APS Devices & Internet Access
- Educational Technology
- Technology Jobs at APS
Technology: Meeting the needs of the APS Community.
To support and encourage 21st century learning within the district, the Technology Department:
- Provides and maintains a robust, reliable, and secure infrastructure;
- Maintains equipment and software;
- Assists administration, staff and students with training and trusted customer support; and
- Facilitates communication in the APS community via IT tools.
Core Values
Integrity
We are a department that is defined as an organization that engenders reliance based on the character of its team ability, strength, and truth of business practices; honoring all commitments/obligations and treating others with the utmost respect and courtesy.
Accountability
We uphold the ideals of the I.T. Department as set forth by management and shall cooperate with our fellow workers by communicating with honesty and treating them with respect at all times. We will guard our students' and employer's interests and safety and advise them wisely and honestly, being held to the highest level of accountability.
Transparency
In recognition of our obligation to APS and the community at large, we will consistently share our knowledge with others and present factual and objective information to the best of our ability. We will present information in a fair, honest and objective manner. We believe transparency promotes accountability.
Operational Values
We are a responsible, professional and collaborative team that is competent, knowledgeable and committed to providing the highest level of services in an effective and efficient manner. We strive to achieve and maintain excellence through proactive and forward thinking in our planning and implementation strategies. We believe in being approachable, informative, respectful, helpful and trustworthy. We dedicate ourselves to maintaining the highest level of personal and professional integrity.
Teamwork
We believe in working daily with stakeholders to gather information toward building a team focused on student achievement. We recognize that only by working closely with students, parents, staff and community can we achieve our goals.
Availability
We are constantly striving to build and improve our network, data and web services to provide high availability, redundancy, security and a consistent quality of service in order to improve the quality of education, communication, safety and operational services for students and staff.
Ownership
We take full responsibility in maintaining, deploying, and integrating the best technology services and practices for our customer base.
Technology Improvements
APS High-Speed WAN/Internet Upgrade
The $14.5M Fiber WAN upgrade project with Unite Private Networks will increase network bandwidth to157 District schools and administrative sites by as much as 1,600%, from 300/500Mbps to 10,000Mbps for all sites. The increased network capacity and performance will provide APS a foundation for a vastly improved user experience, allowing for students and staff alike to be able to access content and systems with greater ease.
With E-rate and New Mexico Public School Capital Outlay Council (PSCOC) funding, the total build-out cost for the district is projected to be under $300,000 and the reoccurring operational cost to the district will be reduced by over 85%.
Access site status of high-speed wide area network and internet upgrades.
Technology Policies
APS-approved policy, through the APS Technology governance process.
Technology Logins and Resources
Access to some of our material is limited to Albuquerque Public Schools employees browsing outside of our firewall. Please contact the Help Desk if you are an APS employee and are unable to reach our resources.
- ParentVUE Support
- Synergy
- Employee Intranet
- Login to APS Email
- Class Link
my.aps.edu - Website Content Management
- Assessment
- Cheatsheet for Avaya Voicemail (PDF)
Contact Technology
Find information about printers, information security, technology purchasing, and more
Contact Information
Main Phone:
(505) 830-8080
Fax:
(505) 830-8081
Email:
servicedesk@aps.edu
Mailing Address:
P.O. Box 25704
Albuquerque, NM 87125
Help Desk Self-Service Portal:
servicedesk.aps.edu
Physical Address: