Personal tools


APS IT Customer Care handles any technology issues, including passwords, computers, telephones, printers/copiers.

Technology Support and Information

Technology: Meeting the needs of the APS Community.

To support and encourage 21st century learning within the district, the Technology Department:

  • Provides and maintains a robust, reliable, and secure infrastructure;
  • Maintains equipment and software;
  • Assists administration, staff and students with training and trusted customer support; and 
  • Facilitates communication in the APS community via IT tools.

Core Values


We are a department that is defined as an organization that engenders reliance based on the character of its team ability, strength, and truth of business practices; honoring all commitments/obligations and treating others with the utmost respect and courtesy.


We uphold the ideals of the I.T. Department as set forth by management and shall cooperate with our fellow workers by communicating with honesty and treating them with respect at all times.  We will guard our students' and employer's interests and safety and advise them wisely and honestly, being held to the highest level of accountability.


In recognition of our obligation to APS and the community at large, we will consistently share our knowledge with others and present factual and objective information to the best of our ability.  We will present information in a fair, honest and objective manner.  We believe transparency promotes accountability.

Operational Values

We are a responsible, professional and collaborative team that is competent, knowledgeable and committed to providing the highest level of services in an effective and efficient manner.  We strive to achieve and maintain excellence through proactive and forward thinking in our planning and implementation strategies.  We believe in being approachable, informative, respectful, helpful and trustworthy.  We dedicate ourselves to maintaining the highest level of personal and professional integrity.


We believe in working daily with stakeholders to gather information toward building a team focused on student achievement. We recognize that only by working closely with students, parents, staff and community can we achieve our goals.


We are constantly striving to build and improve our network, data and web services to provide high availability, redundancy, security and a consistent quality of service in order to improve the quality of education, communication, safety and operational services for students and staff.


We take full responsibility in maintaining, deploying, and integrating the best technology services and practices for our customer base.

Technology Improvements

APS High-Speed WAN/Internet Upgrade

The $14.5M Fiber WAN upgrade project with Unite Private Networks will increase network bandwidth to157 District schools and administrative sites by as much as 1,600%, from 300/500Mbps to 10,000Mbps for all sites. The increased network capacity and performance will provide APS a foundation for a vastly improved user experience, allowing for students and staff alike to be able to access content and systems with greater ease.

With E-rate and New Mexico Public School Capital Outlay Council (PSCOC) funding, the total build-out cost for the district is projected to be under $300,000 and the reoccurring operational cost to the district will be reduced by over 85%.

Access site status of high-speed wide area network and internet upgrades.

Technology Policies

APS-approved policy, through the APS Technology governance process.

Technology Logins and Resources

Access to some of our material is limited to Albuquerque Public Schools employees browsing outside of our firewall. Please contact the Help Desk if you are an APS employee and are unable to reach our resources.

Contact Information

Main Phone: (505) 830-8080
Fax: (505) 830-8081

Mailing Address:
P.O. Box 25704 Albuquerque, NM 87125 Help Desk Self-Service Portal:

Physical Address:
930 Oak St. SE Albuquerque, NM 87106 Map