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Coronavirus FAQs for APS Families and Employees

Posted: March 25, 2020

Staying Informed

Frequently asked questions about how APS is communicating with the public, how to access updates, suggested ways to discuss the situation with your children, and available mental health supports.

How is APS keeping families, staff, and students informed?

APS is sending emails, making phone calls, posting to the website and social media. Please make sure your child’s school has updated contact information. is your best source for up-to-date information.

Where can I turn for more information?

As with any newly emerging infectious disease, knowledge evolves with time. Early on, it is difficult to know the source of the disease, how it spreads, how effectively it spreads from person to person, and how severe the infection is. Accordingly, APS recommends you check the New Mexico Department of Health and CDC sites daily to receive current information regarding public health.

What conversations should parents have with their children at home?

We know families, staff, and students are worried. We are committed to keeping you informed and working with you to keep our school communities safe. Here are a couple of helpful resources:

Mental Health/Crisis Help

As the State of New Mexico's professional mental health line, the New Mexico Crisis and Access Line maintains a solution-focused approach built on validation, normalization, and access to resources. This model has prepared us to appropriately respond to not only to mental health concerns, but also the COVID-19 (Coronavirus) pandemic.

The New Mexico Crisis and Access Line has established business continuity plans to ensure that our services continue to operate as normal. Counselors are here to hear you 24/7 at (855) 662-7474.

For APS employees, the Employee Assistance Program is providing assistance and support for employees with personal and/or work-related problems that may impact their job performance and their emotional well-being. EAP can help with stress management, depression, substance abuse, divorce, trauma, relationship issues, anxiety, and medical issues. Reach out and call (505) 884-9738.

Ways to Support Yourself

(Information provided by the NM Crisis & Access Line)

  • Understand Your Risk: Seek information from healthcare providers regarding your specific risk factors and prevention.
  • Avoid Unhelpful Sources of Information: Find the news source that you trust and avoid monitoring it 24/7 as this can increase anxiety.
  • Seek Connection with Family and Friends: If you're uncomfortable meeting face to face during the pandemic, use any technology available to prevent isolation and maintain perspective.
  • Take Care of Your Basic Needs: Call the Crisis Line if you need help developing coping skills.