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Employee Assistance Programs

The Employee Assistance Program (EAP) provides support and resources for employees facing challenges that adversely affect job performance.

Contact Information

Physical Address:
6400 Uptown Blvd. NE Ste. 480 W Albuquerque, NM, 87110 Map

Phone: (505) 884-9738


Full staff listing

The APS Employee Assistance Program (EAP) is a free confidential short-term program that helps employees work through various life challenges that may adversely affect job performance. Employees do not have to be enrolled in APS's medical plan to obtain services.

Please feel free to call the EAP office at (505) 884-9738.

New Mexico Crisis and Access Line

If you or a loved one is experiencing any kind of emotional crisis, mental health or substance use concern, you can find help 24 hours a day, seven days a week, by calling the New Mexico Crisis and Access Line or Peer to Peer Warmline.


Crisis and Access Line

Talk to a licensed counselor: 1 (855) NMCRISIS (662-7474)

Hours: Toll-Free and Staffed 24 hours a day, 7 days a week

Peer to Peer Warmline

Call or text a certified Peer Support Specialist: 1-855-4NM-7100 or 1-855-466-7100

Hours: Call: 3:30 p.m.–11:30 p.m. or Text: 6 p.m. – 11 p.m.

Presbyterian Health Plan Members

Customer service at 923-5600 will immediately connect members to a behavioral health specialist 24/7.  There is also a specific “Behavioral Health” number on the back of all ID cards.

Behavioral Health: 505-923-5470 or 1-800-452-4347, or read about Behavior Health

Blue Cross Blue Shield of NM Members

BCBSNM Behavioral Health Unit:
24 hours a day, 7 days a week

BCBSNM Customer Service:
877-994-BLUE (877-994-2583 )
Monday – Friday, 6 a.m. – 8 p.m. (MT)
Weekends & Holidays, 8 a.m. – 5 p.m. (MT)
Closed Thanksgiving and Christmas

  • Physical Address:
    6400 Uptown Blvd. NE Ste. 480 W Albuquerque, NM, 87110 Map
  • Main Phone: (505) 884-9738
  • Email:

Contact Us

Need to make changes to the staff listings? Fill out the Directory Update Request Form.

Employee Contact Information
Judy Venczel
EAP Counselor
Karen Montoya
Administrative Assistant
Larry Fortess
Director of Threat Assessment
Leah H. Carleton, LPCC
EAP Counselor
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