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Posted May 11, 2016

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Streamlined way for APS employees to report new LTD claims

The APS Employee Benefits Department is always on the lookout for ways to improve your customer experience when utilizing your benefits. We know that dealing with a new disability can be a challenging and stressful time. So over the last few months, we have been working with our Long Term Disability (LTD) carrier – Standard Insurance Company (The Standard) – to offer a simpler, more streamlined way for APS employees to report new LTD claims.


Beginning May 1, 2016, The Standard will accept new LTD claims by phone. If you are enrolled in the LTD plan and believe you will be absent from work beyond 90 calendar days, simply call The Standard at 1.800.378.2395 between 6:00 a.m. and 6:00 p.m. Mountain Time, and the representative will talk you through the process. While it will still be possible to file claims by paper, telephonic claim reporting will become the preferred method after May 1st.


Be prepared to provide the following information when you call:

  • Employer name: Albuquerque Public Schools
  • Group Policy number: 645746
  • Name and Social Security number
  • Last day you were at work
  • Nature of claim/medical information
  • Physician’s contact information (name, address, phone and fax number)

The team at The Standard prides itself on providing excellent customer service, and we are pleased that they will soon offer APS employees a more convenient way to initiate LTD claims.


For more details on how to initiate a claim for LTD benefits if you are enrolled, please reference the Frequently Asked Questions document that can be found at


Not currently enrolled in the Long Term Disability plan? You can apply at any time – not just during Open Enrollment. Applications are subject to evidence of insurability. Contact the Employee Benefits Department by phone at 505.889.4859 or by email at for more information.

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