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Posted January 10, 2018

NM Health Connections changes to True Health NM

Effective immediately. Look for more information in the mail.

New Mexico Health Connections has divided into two companies:

  1. New Mexico Health Connections providing coverage to individuals who purchase health insurance coverage and
  2. True Health New Mexico providing services for employer groups including the self-funded APS medical plan.

The change is effective immediately.

APS employees and their family members who are currently covered under the New Mexico Health Connections medical plan option will be notified by mail that the plan is now being administered by True Health New Mexico. 

(This change does not impact employees who are enrolled in either the Presbyterian Health Plan or BlueCross Blue Shield medical plan options.)

Employees covered under the New Mexico Health Connections (now True Health) medical plan should:

  • Be on the lookout for an envelope in the mail that says, “Important Health Plan Information.” This will contain your new True Health New Mexico ID card. If you need to access healthcare services, but haven’t received your new True Health New Mexico ID card, you can still use your New Mexico Health Connections ID card, but after you receive your new card, please destroy any old cards you may have.

What will not change in the transition to True Health New Mexico:

  • The APS health plan benefits and coverage
  • Your prescription drug coverage. Express Scripts will continue to provide this coverage for APS employees and their covered family members.
  • Health plan phone numbers, including Customer Service, and health plan personnel
  • The network of participating providers
  • The disease management, case management, and transition of care programs for members.

What has changed:

If you have any questions about this transition, please call the True Health Customer Service center at 877-210-8339, Monday through Friday, 8 a.m.-5 p.m.

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