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Complaint Process

The Office of Equal Opportunity Services (EOS) will conduct a fair, thorough, and timely investigation.

Privacy and Safety from Retaliation

APS will respect the privacy of the complainant, the respondent and witnesses, as much as possible, consistent with our legal obligations. No individual can be retaliated against or coerced for being a witness, providing information related to an investigation or participating in any manner in the resolution or in the process leading to the resolution of a complaint including the Common Ground program. Retaliation against any student or employee seeking assistance, filing a complaint or participating in the investigative process or Common Ground program is reason for a subsequent retaliation complaint. Retaliatory conduct may also be referred to the administration for appropriate action.

Filing a Complaint

EOS is only authorized to investigate civil rights violations.  If your complaint is not something we can investigate, we will try to direct you to the appropriate place to get help. Complaint Process explanations and directions >>

Complaints can be also be filed with other human rights agencies:

Information about other human rights agencies

Otro lugares donde puede presentar una queja

Investigation Process

When EOS conducts an investigation, it may consist of interviews of the complainant, respondent(s) and any witnesses who may have knowledge of the wrong doing. Additionally, other method(s) or documents may be used by the investigator.

Complaints must be filed within 180 days of any wrong doing.

Investigation Timeline

An investigation will generally be completed within thirty (30) to forty-five (45) business days. In some cases, the investigation may take longer. However,  EOS will make every reasonable effort to complete investigations within appropriate timelines.

After the Investigation

At the conclusion of your EOS investigation, the complainant and respondent will receive written notification of the outcome.

At the conclusion of a completed internal investigation conducted by the EOS, EOS will inform the appropriate administrators of the determination. EOS will inform the appropriate administrator if the evidence supports the allegations that Albuquerque Public Schools (APS) Board policy(s), District procedural directive(s), school policy(s), APS Employee Handbook, APS Student Behavior Handbook were not followed. Concerns that have been raised that cannot be addressed by this office may also be referred to the appropriate administrator.

When the investigation is concluded by EOS, the complainant and respondent will have ten (10) working days from the date of the notification letter to submit an appeal in writing to the Superintendent. The Superintendent will have fifteen (15) working days from the date of the receipt of the appeal to inform the complainant or respondent of the decision in writing. The Superintendent may reverse, modify, or affirm the finding of EOS. The Superintendent may also return the matter to EOS for additional investigation. After the Superintendent's review, the APS complaint process is concluded.

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