You are here: Home About Us Policies and Procedural Directives Procedural Directives K. School-Community-Home Relations Community Complaints and Inquiries

Community Complaints and Inquiries

Inquiries or complaints concerning a specific school or unit should first be directed to the school or unit involved. Inquiries of a broad nature should be referred to the Community Relations Office for clarification on the steps to follow.

If the complainant feels the issue has not been satisfactorily handled at the school or unit level it should be referred to the Student, School, and Community Service Center.

If resolution is not reached at the region level, the complainant may take the complaint to the deputy superintendent or Superintendent for disposition.

At each level, responses to the complainant will be communicated to the school principal or the person in charge of the unit.

Complaints that involve more than one school or unit or those for which the responsible school or unit cannot be readily determined should be referred to the appropriate assistant superintendent’s office or the deputy superintendent’s office for clarification on steps to follow.

When other procedures have been exhausted, complaints against an identifiable employee will be handled by the Board of Education in a closed personnel session.

Cross Ref.: Board Policy B.11

NSBA/NEPN Classification: KE

Revised: May 1995
Revised:
April 1996
Revised:
May 1997
Revised:
June 2002

Document Actions
Featured News
15 APS Seniors Named National Merit Semi-Finalists
Semi-Finalists will compete for $33 million in college scholarships
Let's get more seniors to apply for college financial aid
APS high schools are hosting workshops beginning in October to help students and their families complete the Free Application for Federal Student Aid or FAFSA.
Student of the Week Trinity Domonkos
A fifth grader at Dennis Chavez ES
Balloons to launch from APS playgrounds Friday
Albuquerque Aloft is the unofficial kick off to the Balloon Fiesta.
Revised 2017-18 calendar goes to board for approval
The first draft of the calendar was altered slightly after the public called for a later start date.
More news