You are here: Home About APS Policies and Procedural Directives Procedural Directives K. School-Community-Home Relations Community Complaints and Inquiries

Community Complaints and Inquiries

Inquiries or complaints concerning a specific school or unit should first be directed to the school or unit involved. Inquiries of a broad nature should be referred to the Community Relations Office for clarification on the steps to follow.

If the complainant feels the issue has not been satisfactorily handled at the school or unit level it should be referred to the Student, School, and Community Service Center.

If resolution is not reached at the region level, the complainant may take the complaint to the deputy superintendent or Superintendent for disposition.

At each level, responses to the complainant will be communicated to the school principal or the person in charge of the unit.

Complaints that involve more than one school or unit or those for which the responsible school or unit cannot be readily determined should be referred to the appropriate assistant superintendent’s office or the deputy superintendent’s office for clarification on steps to follow.

When other procedures have been exhausted, complaints against an identifiable employee will be handled by the Board of Education in a closed personnel session.

Cross Ref.: Board Policy B.11

NSBA/NEPN Classification: KE

Revised: May 1995
April 1996
May 1997
June 2002

Document Actions
The Future is in Good Hands
In her weekly message, Supt. Reedy reflects on the APS students who took part in the National School Walkout.
Budget Survey
We're seeking public input on the 2018-19 operating budget.
Meet Selfless Senior Leticia Munoz
We continue to introduce the 2018 Selfless Seniors who will be recognized during the Gold Bar Gala on April 27.
Missing My VCR (or maybe not)
"Technology can be so overwhelming. Wonderfully convenient, but intimidating, too," Supt. Reedy writes in reference to the district's new online registration process.
APS Launches Online Registration
It's as easy as signing up and logging in to ParentVUE.