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Community Complaints and Inquiries

Inquiries or complaints concerning a specific school or unit should first be directed to the school or unit involved. Inquiries of a broad nature should be referred to the Community Relations Office for clarification on the steps to follow.

If the complainant feels the issue has not been satisfactorily handled at the school or unit level it should be referred to the Student, School, and Community Service Center.

If resolution is not reached at the region level, the complainant may take the complaint to the deputy superintendent or Superintendent for disposition.

At each level, responses to the complainant will be communicated to the school principal or the person in charge of the unit.

Complaints that involve more than one school or unit or those for which the responsible school or unit cannot be readily determined should be referred to the appropriate assistant superintendent’s office or the deputy superintendent’s office for clarification on steps to follow.

When other procedures have been exhausted, complaints against an identifiable employee will be handled by the Board of Education in a closed personnel session.

Cross Ref.: Board Policy B.11

NSBA/NEPN Classification: KE

Revised: May 1995
Revised:
April 1996
Revised:
May 1997
Revised:
June 2002

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